At Christie, your privacy is important to us. We are committed to supporting the Australian Privacy Principles and our procedures relating to personal information, which are designed to ensure that you are protected under our obligations under the Privacy Act 1988 and relevant data protection legislation. When using our website at https://goaccess.christiebbqsolutions.com/ or related social network site or mobile application, you consent to the collection, use and disclosure of your personal information, but only in accordance with this Privacy Policy. This Policy applies to D.A. Christie Solutions Pty Ltd trading (ABN 56 612 397 725) and related companies and was last updated in October 2020.
While providing our services and functions, we collect personal information directly from you or someone acting on your behalf. This personal information may include your name, contact numbers, email and mailing address and business details. If you access any of our services through a social network site or application, including (but not limited to) Facebook, Instagram, Twitter and LinkedIn, we may collect limited information provided by that social network site, such as user name, site ID and email address.
Without your personal information, we may be unable to provide our services to you.
We use third-party analytics tools to measure traffic and usage trends for the Website and other sites or apps. These tools collect information sent by your device or our website or other sites/apps, including the web pages you visit, add-ons, and other information that assists us in improving the Website and other sites/apps. We collect and use this analytics information, together with analytics information from other users, in a way that it cannot reasonably be used to identify any particular individual user.
When browsing or searching on our website and other sites/apps, our server automatically collects navigational data to help us improve their content and navigation. One way in which navigational data is collected is by placing ‘cookies’ in your browser file on your hard drive. A ‘cookie’ is a small amount of information that is transferred to your browser by our web server. The web server that gives you the cookie is the only web server that can reread the cookie. The cookie, therefore, serves as a memory for you and can remember such details as your favorite search criteria, so you do not have to enter the same information every time you visit our Website. Cookies do not capture or track any personal information and cannot identify you as an individual. If you wish, you may elect not to accept cookies on your browser. This should not adversely affect your experience when visiting our Website.
Log file information is automatically reported by your browser each time you request to access (i.e. visit) a web page or app. It can be provided when the content of the web page or app is downloaded to your browser or device. When you use our Website or other sites/apps, our servers automatically record certain log file information, including your web request, IP address, browser type, referring / exit pages and URLS, number of clicks and how you interact with links, domain names, landing pages, pages viewed and other such information. We may also collect similar information from emails sent to our users, which will help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of our services.
When you use a mobile device to access our service, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, uniquely identifying your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Christie. A device identifier may deliver information to us or to a third-party partner about how you browse and use our service and may help us or others provide reports or personalised content. Some features of our Website (and apps) may not function properly if use or availability of device identifiers is impaired or disabled.
We use your personal information for legitimate purposes only, including:
We store information in different ways, including paper and electronic forms. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, human error, modification or disclosure, including:
Due to the nature of electronic communications and the public internet, we cannot guarantee that personal information will be protected against unauthorised access or misuse. We do not accept any liability for breaches due to human error, malicious or inadvertent disclosure, technology flaws or malfunction, or the improper actions of unauthorised third parties.
The registration process for our app is managed by administrator to ensure a secure and seamless experience. During registration, we may collect certain information, such as your name, email address, and other necessary details to create and manage your account. This data is handled in compliance with our security protocols, and access is limited to authorized personnel only.
Your account information is used to verify your identity, provide access to our services, and facilitate secure account management. We are committed to protecting your data during and after the registration process.
During the login process, we may collect information including:
If you lose access to your account, we may use your registered email for account recovery purposes. This process is designed to ensure that only you, as the account owner, can restore access.
We may use your navigational information by combining it with the navigational information that we have collected about other users. We cannot identify you from that information; instead it gives us aggregated results about the usage of the Website (and mobile app). We use the information collected to make the Website (and mobile app) more user-friendly and improve our services.
We will only disclose your personal information to third parties in certain limited circumstances (including as outlined above). Organisations to which we may disclose information include Christie-related companies and any agents, consultants, advisers and service providers we work with. We do not provide your information to third parties for them to use to market their products and services to you. From time to time, our website and other sites/apps may contain links to other websites, resources, and Christie affiliates, which may have a different privacy policy than ours. Accordingly, you should check the privacy policies on their respective websites/applications.
Our app may access, collect, use, and share certain types of personal and sensitive user data to provide an enhanced user experience. This includes:
We understand that the security of personal information is important to you. We aim to take all reasonable steps to ensure that the personal information we hold about you is not the subject of loss, misuse or unauthorised access or alteration and is accurate and current. We also take reasonable steps to destroy or permanently de-identify personal information if we no longer require this information. In some circumstances, however, your information can never be completely destroyed due to legal or accounting requirements or where it is held on a database. Our Website and mobile apps do not provide facilities for the secure transmission of information across the Internet. You should be aware that there is an inherent risk of transmitting information across the internet.
We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and relevant. If you believe that we hold incorrect, incomplete or irrelevant information about you, please notify us and we will endeavor to update the information as soon as possible. You may access your information held by us (subject to some exceptions allowed by law), without charge. If you wish to know what personal information we hold about you or to correct any personal information we hold about you, please get in touch with us by email or phone.
You may choose to opt out of our marketing communication activities at any time. If you do not wish to receive emails or material containing marketing and promotional content from us, please let us know via email, being sure to provide us with your name and address. You can also unsubscribe via the clickable link provided with automated mailings. We will then remove your name from our marketing lists.
Christie does not knowingly collect or solicit information from anyone under 13 or knowingly allow such persons to register for the service. The services and their content are not directed at children under 15. If we learn that we have collected personal information from a child under 15 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information about or about a child under 15, please contact us.
Providing a good customer experience is important to us. If you have any queries or believe that Christie has breached your privacy rights, please contact our office at +61 3 9708 2999 or email us at admin@christiebbqsolutions.com. We will try to satisfy any questions or concerns that you have. If we do not answer your concerns satisfactorily, you have the right to make a complaint to the Office of the Australian Information Commissioner, at www.oaic.gov.au or on 1300 363 992.